Refund policy

Every PawMeowd order is covered. If something goes wrong with your order, we make it right.

Damaged, defective or wrong item

Email us at hello@pawmeowd.com within 14 days of delivery with your order number and a photo or short video of the item. We will send you a free replacement or a full refund, your choice. No need to send anything back.

Package lost in transit

If your tracking has not updated for 20 days, or your package never arrives, contact us and we will reship your order or refund you in full.

Tracking shows delivered, but you can't find it

Please check with neighbors, building staff and around your door, and wait 48 hours, as carriers sometimes mark a package delivered a little early. Still missing? Email us and we will open a claim with the carrier and help you get it sorted.

Wrong shipping address

Please double-check your address at checkout. If you spot a mistake, email us within 12 hours of ordering and we will fix it. Packages sent to an incorrect address entered at checkout are not covered, but we will always do our best to help.

Order cancellations

You can cancel your order within 12 hours of placing it by emailing us. Once an order has shipped, it can no longer be cancelled.

Returns

Because every cover is checked by hand before it ships, we do not accept returns for change of mind. If your item arrives damaged, defective or wrong, you are fully covered as explained above.

Refunds

Approved refunds are sent back to your original payment method within 5 business days. Depending on your bank, it can take a few extra days to appear on your statement.

Need help? Talk to us first

We answer every message within 24 to 48 hours and solve almost every issue faster than a bank dispute can. Before opening a dispute or chargeback, please email us at hello@pawmeowd.com so we can make it right for you right away ♡